Best Remote PC Access Software 2019: Based On Your Use Case

There are many remote desktop apps out there, but the right one for you could depend on why you need remote PC access in the first place. Find out which solution is best for you!

Best Remote PC Access

Remote PC access software, also known as remote desktop or just remote access, lets you remotely control a computer or device from another device. You’ll see the screen of the remote device and be able to control it as if you were using it in person.

There could be several reasons why you need remote access. Perhaps you need to provide a family member with support. Or you need to access your computer while traveling.

Whatever the use case, you should choose the remote PC solution that is best catered to your needs. Here are the best remote PC access solutions of 2019 per each common use case.

Use Cases

  • Best for personal use
  • Best for working remotely
  • Best for supporting friends and family
  • Best for on-demand remote support to any device
  • Best for unattended any time access to your managed computers

Splashtop PersonalBEST FOR PERSONAL USE

If you’re just remoting into your Windows or Mac computer from another device for your own personal use, then Splashtop Personal is the best app for you. This free remote PC app lets you access your computer from another computer over the same local network.

Plus, with the Anywhere Access Pack add-on you can remotely access your computers from anywhere in the world! All you’d need is an internet connection to connect. You’ll be able to access your personal computer wherever you go, and you won’t ever need to bring it with you.

Key Details

  • Website: https://www.splashtop.com/personal
  • Price: FREE *
  • Supported Devices / Operating Systems
    • Remote from any Windows, Mac, iOS, or Android device.
    • Remote into any Windows or Mac computer.

* The Splashtop Personal app is free for most devices. There is a nominal charge for the iPad and iPhone versions. Anywhere Access Pack is $4.99/month or $16.99/year.

How It Compares To Alternative Solutions

Unlike other remote access products for personal use, Splashtop Personal doesn’t limit how many remote sessions you can make or limit your access time. You’ll get unlimited remote access to your computers with Splashtop. You’ll be able to control your remote desktop, open any files, and run any application as if the computer was right in front of you. Plus, Splashtop Personal is powered by the same award-winning engine found in Splashtop’s business products, meaning you’ll get the fastest and most secure remote PC access.

Splashtop BusinessBEST FOR WORKING REMOTELY

Working remotely can open many doors to you in terms of flexibility and productivity. But it can also create additional headaches if you don’t have the right tools at your disposal. When looking at features, pricing, security, and remote connection speeds, there’s no better solution than Splashtop Business Access.

In addition to giving you fast and secure remote control over their computers from another computer, tablet, or mobile device, Splashtop Business Access also has a wide range of features geared towards helping business professionals. With Splashtop Business Access, you can file transfer between devices, remotely print documents from the remote computer to a local printer, view multiple monitors at once, and more.

Key Details

  • Website: https://www.splashtop.com/business
  • Price: Starts at $5/month
  • Supported Devices / Operating Systems
    • Remote from any Windows, Mac, iOS, Android, or Chromebook device.
    • Remote into any Windows or Mac computer.

How It Compares To Alternative Solutions

When it comes to pricing, it’s not even close. Splashtop Business Access saves users hundreds of dollars when compared to other remote PC products. In fact, you could save up to 80% when you choose Splashtop over LogMeIn Pro and GoToMyPC, or save nearly 90% on your cost when compared to TeamViewer*. And you’ll get more top features when compared to RemotePC.

blog-splashtop_on-demand_supportBEST FOR SUPPORTING FRIENDS AND FAMILY

If you’re the go-to person your friends and family call when they’re having computer, tablet, or smartphone issues, then the best remote access solution for you is Splashtop SOS Friends & Family. With it, you can have instant access to any device with a simple session code.

Key Details

How It Compares To Alternative Solutions

What makes this solution stand out from the crowd is that it gives you remote access to mobile devices. Other remote access products cost an arm and a leg for access to tablets and smartphones. With SOS Friends & Family, you can access and unlimited number of devices to provide instant support to your friends and family. Others, such as TeamViewer, charge extra for access to mobile devices.

blog-splashtop_on-demand_support

BEST FOR ON-DEMAND REMOTE SUPPORT TO ANY DEVICE

Help desks and IT support professionals can leverage the same remote access technology mentioned above to provide instant support to their customers. Instead of traveling to a customer to troubleshoot their device or trying to talk them through it over the phone, technicians can simply remote into the device to provide support the moment it’s needed. This greatly reduces time and costs for help desks.

Splashtop SOS is the best remote access solution for this use case.

Key Details

  • Website: https://www.splashtop.com/sos
  • Price: Starts at $17/month
  • Supported Devices / Operating Systems
    • Remote from any Windows, Mac, iOS or Android device.
    • Remote into any Windows, Mac, iOS, or Android device.

How It Compares To Alternative Solutions

While most remote access products are designed to give you unattended remote access to a set amount of your computers, Splashtop SOS gives you access to an unlimited number of devices, so you can be able to provide support to all of your customers’ devices.

Similar products, including TeamViewer*, LogMeIn Rescue, and RescueAssist, can cost 50% or more than Splashtop SOS, despite having the same top features. Plus, Splashtop SOS includes access to mobile devices, while the alternatives listed above charge extra for that.

Splashtop Business

BEST FOR UNATTENDED ANY TIME ACCESS TO YOUR MANAGED COMPUTERS

MSPs and IT teams are expected to maintain and support their clients’ computers and servers. If you fall into this category, then you need a remote PC solution that gives you access to these computers remotely at any time, even without an end user present.

Splashtop Remote Support is the best remote PC access solution because it gives you the tools needed to support all your clients’ machines at scale. You’ll be able to complete your day-to-day IT tasks with ease.

Not only will you get unlimited access to your customers’ computers, you can also work from the office or home thanks to Splashtop’s remote desktop apps for computers, tablets, and mobile devices.

Key Details

  • Website: https://www.splashtop.com/remote-support
  • Price: Starts at $25/month
  • Supported Devices / Operating Systems
    • Remote from any Windows, Mac, iOS or Android device.
    • Remote into any Windows or Mac computer.

How It Compares To Alternative Solutions

Splashtop Remote Support costs less and has the same top features found in similar products, including LogMeIn Central. In fact, you can save 70% to over 80% with Splashtop Remote Support instead of LogMeIn Central. Plus, Splashtop won’t raise your prices yearly like LogMeIn has been known to do.

Interested in learning more about the best remote PC solutions for you? Check out Splashtop’s list of products so you can get started with a free trial of the solution that’s best for you:

Splashtop Remote PC Products

* Source: TeamViewer US web site $49/month ($588/yr) list price for Single User plan, Feb 2019.

Splashtop New Features June 2019

New versions of the Splashtop Business app and Streamer for Windows, and the my.splashtop.com web console are available as of June 2019.

New features in 3.3.2.x include:

  • Updated Splashtop Business Apps and Streamers for Windows
    • Manage computer grouping from the Splashtop Business App
    • See the user account that is currently logged in on a computer
    • French and Italian localization of the Splashtop Business App
    • FIPS mode for the Splashtop Streamer and Business App
    • Enable/Disable Direct Connection option for Splashtop Streamer
    • Updated Business App and Streamer for Mac are coming soon
  • Scheduled Windows Updates (in Remote Support Premium)
  • Deploy and Manage Bitdefender Antivirus on Additional Platforms (in Remote Support, SOS+10, SOS Unlimited)
  • Message Center in my.splashtop.com

Unless otherwise specified, these new features are available in current subscriptions to the latest version of: Splashtop Business Access (Solo, Pro), Splashtop Remote Support (Basic, Plus, Premium), Splashtop SOS (SOS, SOS+10, SOS Unlimited). They are not included in older editions.

Update your Splashtop Business Apps and Streamers to the latest version

You can update right away by opening the Splashtop Business App and selecting “Check for Updates”. Otherwise you will be prompted to update within a few weeks. Streamers will automatically update in the coming weeks. You can also manually update remote streamers via your my.splashtop.com console or via check for updates in the streamer itself (more details). Updated Mac app and Streamer are coming soon.

Splashtop App and Streamer New Features

Manage Computer Grouping from the Splashtop Business app

Assign computer to a group as well as create/rename/delete groups directly from within the app.

Rename or Delete a Computer Group
To rename or delete a group, right click any group name (except the Default Group) and select the option to rename or delete.

Create a Group
To create a new group, right click anywhere in the Business App, select Create Group and type in a group name.

Splashtop App Computer Grouping 

Assign a Computer to a Different Group
To assign a computer to a different group, right click on the computer name to bring up the “Assign Group” option and then select the group you would like to assign it to. Its current group will be grayed out.

 

See the User Account that is Currently Logged In on a Computer

See if a user is currently logged into the computer (indicated via an icon badge on the computer).

Click into the gear icon to see the logged-in user name.

View Logged-in User

 

French and Italian localization for Splashtop Business app

Now the Splashtop Business App is available in English, French, German, Japanese, Chinese, French and Italian

 

FIPS mode for Streamer and Splashtop Business App

If you need to use your computer in FIPS mode for government compliance reasons, the Splashtop Streamer and Business App have new options help support FIPS compliance. On Windows computers, you will need to follow the Windows operating system instructions to turn on FIPS encryption mode in your network settings. See this Support article for additional FIPS information.

 

Enable/Disable Direct Connection Option for Streamer

A new option has been added when creating a custom Streamer with your Splashtop account. In it’s best to leave this option checked so the Streamer can support both internet and local access to deliver the fastest performance. You may want to uncheck this box when creating streamers in situations where PCI compliance is required.

Enable Direct Connection

Scheduled Windows Updates

This feature is available in: Splashtop Remote Support Premium

Now you can schedule Windows updates (in addition to the previously available option to schedule reboots). Access the feature under Management | Scheduled Actions.

Click +Create Scheduled Action and select Scheduled Update

You can set several options when creating a Scheduled Windows Update action:

  • Select Monthly, Daily/Weekly, or One-Time frequency and set details
  • Choose to install All, Recommended, or Important updates
  • Exclude certain updates by Microsoft KB number
  • Set restart options
  • Apply the update rules to groups of computers or specific computers

Scheduled Windows Updates

Deploy and Manage Bitdefender Antivirus on Additional Platforms

This feature is available in: Splashtop Remote Support, SOS+10 and SOS Unlimited

Now you can deploy and manage Bitdefender on Windows Server, Windows XP and Windows Vista machines. This is in addition to the previous support for Windows 7 through Windows 10. If the computer is running Windows XP, Vista, Windows Server 2003 or Windows Server 2008, it must be current with the latest Windows Service Pack for that version of Windows.

The ability to deploy Bitdefender on Mac computers is expected within two weeks.

Learn more about deploying Bitdefender

Message Center in my.splashtop.com

We’ve added a new Message Center feature to my.splashtop.com. Look for the envelope icon in the upper right corner of your screen when you’re logged into the site. You’ll find information on new releases, feature information, and more.

Message Center

Check out these other previously added new features

Also see What we’re working on next…

 

 

働き方や生活を変えるリモートデスクトップ「Splashtop」の始め方

Splashtop 画像非表示設定方法

外出先などから会社や自宅のPCにリモートアクセスして操作したいシチュエーションはありませんか? Splashtopは、インターネットがあれば手軽にリモートアクセスできるソリューションです。例えば、外出先で会社PCにリモートアクセスしてプレゼン資料を確認、編集したり、外回り営業後に会社に戻らず会社PCにリモートアクセスして日報を作成したり、本来会社PCの前で行う作業を離れた場所から行うことができます。

Splashtopは、コンピュータ、タブレットPC、スマホなど多くのデバイスからPC(Windows、Mac)へのリモートが可能です。必要なのはSplashtopアカウント、アプリ、そしてインターネット環境だけです。VPNやVNCなどと異なり複雑なセットアップは必要ありません。

SplashtopはどんなデバイスやOSに対応していますか?

Splashtopは、Windows、macOS搭載のコンピュータにリモートアクセスが可能です。外出先などで使用するリモート元となるデバイスは、Windows、macOS対応のコンピュータ、iOS、Android対応のスマホやタブレット、Google Chrome OS搭載のChromebookに対応しています。マルチプラットホームの幅広い環境で快適にリモートアクセスができるのがSplashtopの特徴です。

 

Splashtop 対応OS

Splashtopを使うのにどのような準備が必要ですか?

まず、リモートアクセス先のPC(Windows、Mac)にStreamerアプリをインストールします。Streamerアプリを起動してSplashtopアカウントでログインします。自動起動をオン(デフォルト設定)にするとPC起動後にStreamerがバックグランドで動作状態になるためログオフ状態からでもリモート接続が可能になります。

一方、リモートアクセス元デバイスは、Splashtop Businessアプリをインストールします。Splashtop Businessアプリは、Windows、macOS、iOS、Android、Chromebookに対応しています。

「Splashtop Businessアプリ」と「Splashtop Streamerアプリ」をそれぞれのデバイスにインストールして簡単な設定だけで、すぐにリモートセッションを始めることができます。VNCなどと異なりコンピュータ名やIPアドレスを入力したり複雑な設定は必要はありません。どなたでも簡単にアプリを起動してすぐにリモートアクセスできるのがSplashtopの特徴です。

以下のボタンから「Splashtop Business」の7日間無料トライアルをお試しいただくことができます。試用版でもSplashtop Businessの全ての機能をお使いいただくことができます。クレジットカードなどの登録は不要です。お気軽にお客様の環境でお試しいただけます。

PCへのリモートセッションの始め方

まず、リモート先PCにSplashtop Streamerアプリ(Windows、Mac)がインストールされていることを確認してください。リモートセッションの開始方法は以下の通りです。

Splashtop Businessアプリを使ってリモートセッションする方法

Splashtop Business for Windows and Mac

 

PC、または、モバイルデバイスにインストールされたSplashtop Businessアプリを起動してログインするとSplashtopアカウントに登録されたリモート先コンピュータリストが表示されます。ブルーアイコンが現在接続可能なPC、グレーアイコンはオフラインで接続不可のPCです。リモート接続したいブルーアイコンのPCをダブルクリックすればすぐにリモートアクセスを開始し、PCへの操作が可能になります。

Webブラウザからリモートセッションする方法

Splashtop 画像非表示設定方法

まずSplashtop Business Chromeがインストールされていることを確認します。Google Chrome Webブラウザを起動しmy.splashtop.comにアクセスしてSplashtopアカウントでログインします。Splashtop Businessアプリと同様にリモートしたいコンピュータを選択すればリモートアクセスを開始できます。(Chrome版では一部使用できない機能がございます)

リモートデスクトップ「Splashtop」を選ぶ理由

Splashtopを導入することで自宅から、外出先から、そして海外など世界中どこからでもインターネットがあれば離れた場所からPCへのリモートアクセスを快適に行えます。

Splashtopは、1秒あたり30フレーム*1のHD画質で高速描写しながらリモートアクセスできるハイパフォーマンスが特徴です。PCからPCへのリモートだけでなく、iPad、iPhone、Androidなどからでも高速に動作するため、リモート先PCがまるで手元のモバイルデバイスで動作しているような快適な操作感を実現しています。また、ドラッグ&ドロップによるファイル転送、画面共有など様々な機能も備えています。

どなたでも使えるSplashtop

Splashtopのリモートセッションは、堅牢なセキュリティであるSSL/AES 256で暗号化された通信を利用しています。また、デバイス認証や2段階認証にも対応しているため高いセキュリティを備えており、多様なコンプライアンスの企業ポリシーでも容易に導入いただくことができます。

Splashtop Businessのリモートセッション時間、回数は無制限です。また、リモート元デバイス台数も無制限です。Splashtop Businessは高機能なのはもちろん、安定したビジネス向けリモートデスクトップソリューションを安価に導入することができます。まずは、7日間、Splashtop Businessの全機能をお試しいただける無料トライアルをお試しください。

サポート目的でリモートアクセスをご利用の場合は、Splashtop Remote Support、または、Splashtop SOSがございます。こちらの製品も無料トライアルが可能です。

*1 通信や機材環境、アプリ設定により動作フレームレートが異なる場合があります。

Knowledge 2019 – What we heard from Help Desk Professionals

We spoke with several help desk & service desk professionals who use ServiceNow’s Incident Management tool at Knowledge 2019. Here are a few of the trends we heard.

Splashtop recently sponsored and exhibited at Knowledge 2019, ServiceNow’s annual conference and expo. More than 20,000 attendees (mostly ServiceNow users) from small to large sized businesses gathered for the week-long event to learn more about the ServiceNow platform and the integration partners that add value to it.

At Splashtop, we recently released a free plugin in the ServiceNow Store that lets you remotely access your clients’ computers to provide support from within a ServiceNow incident using the Splashtop SOS service. After the support session is ended, session information is automatically logged into the incident for future reference. Users do not need to have any software pre-installed to connect, you just need to send them the deployment link and once they open it you’ll be connected to their computer.

(Learn more about the Splashtop SOS integration with ServiceNow)

We spoke with several help desk / service desk professionals about our integration with ServiceNow. The attendees told us about their pain points with the ServiceNow platform and other remote support tools, and they were very interested to hear about how Splashtop can help solve those problems.

With that said, here are three things we heard from help desks pros at Knowledge 19:

Having a remote access tool to use within ServiceNow incidents is vital

Most help desk professionals we spoke with are already using a remote access tool in additional to using the ServiceNow Incident Management platform. While ServiceNow works great as a ticketing solution, users still need a remote access tool to provide support to their clients.

The advantages to having an on-demand remote support solution include quicker resolution times and reduced costs. Technicians can instantly access the computer from the incident to troubleshoot and fix the issue with remote access. This is much faster than having to travel to the user’s computer or trying to talk them through troubleshooting over the phone. This also reduces costs as technicians aren’t spending as much time to address incidents.

Since ServiceNow does not have a built-in remote access solution, help desk pros need to find another software solution to use with ServiceNow to provide remote support. As we mentioned, many of them already have. However, many of these help desk and service desk professionals aren’t happy because:

Help desks / Service desks are spending too much money on their remote support software

Purchasing remote support software with a ServiceNow integration has been an expensive burden for help desks in the past. We say “in the past” because with the new Splashtop SOS integration with ServiceNow, customers can save hundreds or thousands of dollars a year on their subscription cost.

Splashtop SOS starts at $199/year per concurrent technician. With a SOS license, you can support an unlimited number of computers and devices. For comparison, TeamViewer’s commercial plan starts at $588/year per user, RescueAssist (formerly GoToAssist) starts at $900/year per user, LogMeIn Rescue starts at $1,299/year per user, and BeyondTrust (formerly Bomgar) can start at $1,775 or $1,995/year.

Plus, with Splashtop SOS you can also support iOS and Android devices. With many of the other products listed above, you have to pay extra for that.

There’s no reason help desks should be spending so much for their remote support tool. Splashtop SOS costs less, runs faster, and comes equipped with the top tools and features (including file transfer, session recording, multi-monitor support, and more).

Many end users don’t use the ServiceNow portal, and the SOS integration offers a great solution for that

With the ServiceNow Incident Management portal, end users can log in and submit their support requests to their help desk team. However, we heard from many visitors at Knowledge 2019 that their clients don’t use the portal. This becomes problematic for technicians when trying to remote access the client’s computer.

However, with the Splashtop SOS integration, you don’t need your end user to be logged into the ServiceNow portal to be able to remote access their computer! Here’s how it works:

Once you’re set up with Splashtop SOS and get the free plugin from the ServiceNow store, you’ll be able initiate a remote access session from within the incident in ServiceNow by clicking the “Create an SOS Download Link” button. From there you are able to send the deployment link to the end user in the best way that works for you. You can click “Share link” to generate a pre-configured email with the link, or click “Copy Link” to copy the deployment link to your clipboard and send it however you want.

Share link ServiceNow remote support

Either way you do it, all the end user has to do is click the link to download the SOS agent which is automatically tied to your account. Once downloaded, you’ll be able to remote access their computer by clicking the “Connect” button. When the session is closed, the agent will be gone from the end user’s computer as if it was never there.

This simplified process makes it as easy as possible for you to provide remote support. It only takes a few clicks!

Summary

It was great meeting with service desk, help desk, and IT support professionals at Knowledge 2019. We learned a lot about their needs and we believe that Splashtop SOS offers the best remote support solution to use within ServiceNow.

Give it a try by starting a free trial below! And then make sure you download the free Splashtop SOS Integration plugin from the ServiceNow Store.

Top 5 Things to Consider When Choosing a Remote Support Tool

Splashtop Remote Support things to consider

Remote support software has become a vital tool for IT service management teams. The ability to support customers remotely, the moment help is needed, reduces resolution time and costs for service desks, while also making it much easier for support organizations to scale and support customers around the world.

At Splashtop, we work with service desks and IT support teams to provide them with the right on-demand support solution for their needs. Many factors go into the decision process to choose the right remote support tool. External factors such as the number of customers and what devices they’re using along with internal factors such as number of technicians, budget, and integration with existing PSA ticketing systems should all be considered.

With that said, here at the top 5 things service desks and IT support teams need to consider when choosing an on-demand remote support solution.

1. How many devices will I be able to support? Will I be able to support devices not managed through my central system?

This probably isn’t the first question you think of, but it should be. Even if you manage a set number of devices through your central system, such as an RMM platform, you should still consider getting a remote support solution that lets you provide on-demand support to additional devices.

Why? Workers are using their own devices more and more for work related activities. They’re using their tablets and smartphones for day-to-day tasks, especially when working out of the office. Recent research has shown that 87% of companies rely on their employees using personal devices to access business apps.

If you want to be able to provide on-demand support to all of your customers’ devices, then you need to get a remote support solution that will let you do that. Some tools have packages with a set maximum number of devices you can support, while other let you support an unlimited number of devices. Make sure you understand your needs and get the tool that’s right for you.

2. Which platforms does it support?

Next, you need to ensure that your solution supports the devices your team is using, and the devices your customers or end-users are using. This is especially important considering in the last section we discussed how workers are using their personal devices for work more, including tablets and smartphones.

Windows and Mac account for about 95% of the market share for desktop computers. When it comes to tablets and mobile devices, iOS and Android own nearly 99% of the market share.

Therefore, we believe it is important to get a remote support solution that supports remote access to Windows, Mac, iOS, and Android devices.

3. Will it be easy to use? Will it integrate with my existing PSA ticketing solution?

When adding a new remote support solution to your stack of IT support tools, it’s important to consider how the new remote support solution will fit within your work flow. Will it be easy for both your technicians and your customers?

Several remote support products offer seamless integrations with leading PSA platforms, including Autotask, ServiceNow, and others. These integrations usually mean you can initiate a remote support session from within the PSA platform.

You should also look into how the remote support tool works. While most are generally similar, you’ll want to look into how the process works for each product you’re considering. Does it require an app to be pre-installed on the end user device? What steps does the end user need to perform to initiate a remote connection?  Can the app be custom branded?

Each remote support solution is unique in many of these regards so you’ll want to ensure you’re getting the product that will work best for both your team and your customers.

4. Is this the best value solution for my needs?

This is a very important thing to consider. Remote support product prices can vary greatly between vendors.

There are several remote support solution providers out there that offer the same top features and quality of service but are priced so differently that you could end up paying 2-3x the cost for the same basic functionality if you don’t do your research.

First, consider the pricing model of the remote support products you’re looking at. Some are based on the number of concurrent sessions, some based on number of users, and some based on the number of endpoints you need to support.

Consider your situation, such as how many technicians you have and customer endpoint count. And also consider the features that each remote support package offers, Determine which set of features are really important to your team and customers and find the packages that give you what you need. When comparing packages with like-for-like features, you’ll be surprised to find just how big the price differences between them can be.

5. Does it meet my and my clients’ security needs?

Finally, you’ll want to make sure your remote support solution keeps your clients’ and your data secure. A security breach could potentially cost you thousands or even millions of dollars. Not to mention the irreparable harm it can cause to your reputation.

Many remote support solutions offer encrypted connections, device authentication, and other important features that help keep information secure during remote sessions. Look into the security features offered by each remote support tool to ensure you’re getting a trustworthy solution.

Plus, workers in many industries are required to follow certain government or industry regulations such as HIPAA or GDPR. Ask the remote support solution providers about their compliance to these industry standards to ensure you’re meeting your customers’ needs when it comes to security.

 

Having an on-demand remote support solution is vital to the success of service desks and IT support teams. When you’re in the market for a remote support tool, make sure you do your due diligence and find the best product that will satisfy you and your customers’ needs.

For on-demand remote support, there’s no better solution than Splashtop On-demand Support (SOS). With it, you can support an unlimited number of Windows, Mac, iOS and Android devices.

If you’re looking for an unattended support tool that gives you remote access to your managed computers, servers, and workstations, check out Splashtop Remote Support.

Splashtop New Features April-May 2019

Here are some of the new features added to Splashtop remote access and remote support solutions in April and May of 2019.

Updated Splashtop Business App for Android

The Splashtop Business App for Android has been updated with a new look and new functionality. New features include:

  • Fresh new design
  • Collapse/expand groups and save group status
  • Easy switching between Splashtop accounts
  • Updated and optimized computer details page
  • Supports up to 4 live sessions
  • Recent tab to show session history
  • Show/hide remote mouse
  • Show Streamer device name
  • Supports English, Spanish, Portuguese, Japanese, German, Simplified Chinese, Italian and French

Download the latest Splashtop Business app for Android

Splashtop Business App for Android

Purchase and Deploy Bitdefender Endpoint Security

Protect your computers by purchasing and deploying Bitdefender endpoint security from within your my.splashtop.com console. This feature is available in Splashtop Remote Support (Basic, Plus, Premium) and Splashtop SOS (SOS+10 and SOS Unlimited) plans that include unattended computer access. Access this new category under Management | Endpoint Security or Management | Antivirus depending on your Splashtop plan.
Click here to learn more

Buy Bitdefender in Splashtop

View Endpoint Security Status

View endpoint security protection status for Windows computers running Bitdefender, Windows Defender, Kaspersky, and more. Ensure that your endpoints are protected. This feature is available in Remote Support Premium.

See your Active Subscriptions

Now it’s easy to see which Splashtop plan(s) you’re subscribed to. Just click the down arrow in the upper right corner of your my.splashtop.com dashboard to see them. You can click the Below that info panel you can click Subscriptions to view and manage your subscriptions.

Splashtop subscription info

Splashtop Classroom App now Supports iOS Student Devices

The Splashtop Classroom app has been updated so now student iOS devices can view the teacher’s shared screen and interactively participate. Teachers can control the classroom computer and annotate the screen using their iPad, Android tablet, or another computer. Splashtop Classroom Downloads

Splashtop Classroom iOS

Enhanced localization of my.splashtop.com

Updated and enhanced localization for German and Spanish. The my.splashtop.com site displays in different languages depending on the language preference set in your web browser.

Also see these previous new features articles

Splashtop News and Updates May 2019

See what’s new from Splashtop this month, including new feature updates, the latest news and tips for business, IT professionals, individuals, and education. Topics include the latest Splashtop events and updated Splashtop Business app for Android.

    Splashtop

Splashtop News & Updates

          May 2019
See what’s new from Splashtop this month, including new feature updates, the latest news and tips for business, IT professionals, individuals, and education.


Meet the Splashtop Team at these Upcoming Events and Tradeshows

  • SITS – The Service Desk and IT Support Show, May 1-2 in London
  • ServiceNow Knowledge 2019, May 5-8 in Las Vegas, NV
  • DattoCon, June 17-19 in San Diego, CA
  • ChannelPro SMB Forum, September 5-8 in San Jose, CA
  • GlueX 2019, September 16-17 in Phoenix, AZ

Learn more about these events and others at www.splashtop.com/events.


 Splashtop Business Access 

    Splashtop Business Access


 Splashtop On-Demand Support

    Splashtop SOS On-Demand Support


 Remote Support

    Splashtop Remote Support for IT and MSPs


 Splashtop Classroom

    Classroom and Education


 Splashtop Personal

    Splashtop Personal


 Mirroring360 Pro

    Mirroring360 – Screen Mirroring + Screen Sharing


Free Trial
 

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If you’d like to subscribe to this newsletter, see the subscription form at the bottom of any of our web pages on www.splashtop.com.

Remote Desktop Connection to Windows and Mac From Any Device

Splashtop Business Access is the best remote desktop app for accessing Windows and Mac computers from any Windows, Mac, iOS, Android, and Chromebook device.

Remote Desktop Connection

Unlike Microsoft Remote Desktop and Apple Remote Desktop, Splashtop was built to give you remote computer access to both Windows and Mac computers. Plus, you can remote from any Windows, Mac, iOS, Android, and Chromebook device. That includes tablets and smartphones!

Splashtop’s broad device support gives you the freedom to use your own device to access your remote desktop no matter the situation. It doesn’t matter if your work computer is running a Windows or Mac operating system, nor does it matter if you only have an iPhone or iPad with you. Splashtop’s seamless cross platform support gives you reliable remote desktop connections to your computers.

Read on to learn how you can connect to your Windows and Mac remote desktops from any of your computers or devices.

How to use Splashtop remote desktop

Splashtop makes it easy for you to connect to a remote computer. All you need to do is create your Splashtop user account and install the necessary Splashtop apps on your computers and devices. After that, you’ll be able to access your remote desktop over the internet whenever you need it with just a few clicks!

To put it in other terms, you don’t need to memorize your ip address or set up a personal network. Instead, you’ll just open the Splashtop app and see the list of computers tied to your account, then click connect to remote access the one you want to connect to. That’s it!

Here’s how you can start a remote desktop connection from a variety of devices with Splashtop. And if you want to try it for yourself, start your Splashtop Business Access 7-day free trial. No credit card, purchase, or commitment necessary.

How to set up Splashtop Remote Desktop blog

Connect to a remote desktop from a Mac or Windows computer

What you need: Splashtop Business App for Windows, or Splashtop Business App for Mac OS

Make sure the desktop you’re remote connecting into has the Splashtop Streamer installed, and then download the Splashtop Business App on your Windows or Mac computer (the Splashtop Streamer and Splashtop Business Apps are free!)

When you need to access your remote desktop, open the Splashtop Business App (find it in the start menu or place it on your desktop for easy access). In the app you’ll see a list of computers you can access (these are the computers with the Streamer installed). In the example below, the remote desktop computer we need to access is called “sjc-trevorJ”. You can see that it’s in the list.

Splashtop Business App on Desktop

After clicking the connect icon, we are instantly connected to the remote computer! You can see in the screenshot below the window showing the desktop screen of the remote computer. If you wanted, you could make the remote window full screen so you can truly feel like you’re actually sitting in front of your computer.

Remote Desktop Connection with Splashtop

Connect to a remote desktop from iPhone/iPad or Android device

What you need: Splashtop Business App for iOS, or Splashtop Business App for Android

Again, the Splashtop Business App is free to download!

Start the Splashtop Business App on your iPhone, iPad, or Android device. The menu will show you the list of computers you can access. Just like in the last example, we want to connect to “sjc-trevorJ”.

Remote Desktop from app

When you click the computer name and the connect button, you’ll instantly establish a remote desktop connection to that computer. Notice in the screenshot below how even when remote connecting from an iPhone, the user interface of the remote computer appears the same. The Splashtop Business mobile applications give you several tools that make it easy to control your remote desktop from a tablet or mobile device.

Connect to a remote desktop from a Chromebook device

What you need: Splashtop Business Google Chrome Extension

The Splashtop Business Google Chrome Extension is free to download!

Launch the app and sign in to your Splashtop account. Just like with the Business applications, you’ll be greeted with a list of the computers you are able to access. You can see in the screenshot below that “sjc-trevorJ” is on the list.

Remote Desktop Connection from Chromebook Chrome web browser

Simply click the connect button to start remote accessing that desktop from a Chrome web browser. Thanks to this Chrome extension, an internet connection is all you need for remote desktop access. Simple as that!

How Splashtop Gives You The Best Remote Desktop Connections

Fast remote desktop connections, reliability, security, and a full set of the top features make Splashtop the best remote desktop tool. Plus, Splashtop Business Access can save you up to 90% on cost when compared to TeamViewer, LogMeIn, and GoToMyPC.

Don’t get stuck with unsecure and unreliable remote desktop protocol (RDP) or VPN tools. Join 20 million users who already use Splashtop for their remote access needs.

To find all Splashtop applications you can download and their system requirements (such as version of Windows, Mac, iOS, or Android device), head to the Splashtop Downloads page.

Migrate from TeamViewer to Splashtop

Making the switch from TeamViewer to Splashtop is easy whether you want to remotely access your own computers or to support others’ computers. Here’s how to migrate from TeamViewer to Splashtop in a few easy steps.

The top difference to keep in mind

The biggest difference to remember when migrating is that TeamViewer has a single app while Splashtop has two different apps:

  1. The “Splashtop Streamer” goes on computers that you want to remotely access/control
  2. You use the “Splashtop Business app” on your computer or mobile devices to remotely access the computers that you put the Streamer on

Install the Splashtop Streamer on the computers that you want to remotely access and control

To get started, you’ll need a free trial or paid license for Splashtop Business Access, Splashtop SOS, or Splashtop Remote Support.

Log into your my.splashtop.com console and click +Add Computer.

You can install the Streamer on the computer that you are currently on or install it on other computers that you want to access. If you choose to install on other computers, you will see several options (below).

If you usually deploy apps via TeamViewer, an RMM, or other deployment tool, you can use those to deploy Splashtop Streamer.  Options are available to deploy via EXE, MSI, to do silent installs, and to create custom installers with specific computer grouping, startup, and security settings.

Splashtop Deployment Package

Once the Streamer is installed on the computers you want to access, the next step is to install the Splashtop App on the computer or mobile devices that you want to use to do the access.

Access your computers via the Splashtop Business App

Install the Splashtop Business App on any computer or mobile device that you want to use to remote into your computers.

Download the app by going to www.splashtop.com/app on your Windows, Mac, iOS or Android device. Or go to www.splashtop.com/downloads to see the downloads for all platforms including Chrome and Amazon.

Log in with your Splashtop account if you have a paid or trial license. If you don’t have a license yet, click the button to start a free trial.

That’s it. You’re ready to access your computers from anywhere!

 

 

“I have been in IT for 20 years and I know a good product when I find one. From a support perspective I could not have asked for a better tool. I get in and get it done. [Splashtop] is awesome and it’s reliable as all hell. After using TeamViewer this program rocks its socks off. You are reasonably priced as well, with TeamViewer wanting everything including my first born. I love the product and have recommended it to others I know in the industry.”

– Stuart Livingstone, NuWave Backup

 

Try Splashtop Free!

Interested in trying Splashtop? Find out for yourself why so many others say Splashtop is the best TeamViewer alternative and try it now for free.

 

Splashtop Business Access

For individuals and business professionals who want to remotely access their computers.

 

 

Splashtop SOS

For MSPs and IT/Support professionals who want to provide remote support on users’/customers’ devices.

* Source: TeamViewer US web site $49/month ($588/yr) list price for Single User plan, Feb 2019.

Remote Access Computer – How to remotely access a computer

Need to access your work computer from home, or your personal computer from the road? Here’s how you can connect to a remote computer with Splashtop.

Remote Access Computer with Splashtop

Wouldn’t it be nice if you could always have access to your computer, even without taking it with you wherever you go?

With Splashtop, your computer will always be just a few clicks away! Using any other computer, tablet, or mobile device, you can remotely view and control your computer and feel as if you were sitting in front of it.

Splashtop’s powerful remote access platform gives you unlimited access to your remote computers. All you need is an internet connection and you’ll be able to take control of your computer, view your screen, open your files, and use any of your applications.

In this blog, we’ll show you how easy it is to access your remote computer from another computer, tablet, and smartphone device with Splashtop.

What Devices and Platforms Does Splashtop Support?

Splashtop supports remote access to computers running on Windows and Mac operating systems.

As for devices you can use to remote from, you can use any Windows, Mac, iOS, Android, and Chromebook device to access your remote computer.

Splashtop Remote Access platforms

How Does Splashtop Remote Access To Computers Work?

Splashtop works by installing a streamer app on the computers that you will need access to. The streamer application can be set to always run in the background when your computer is on. The streamer app will be tied to your Splashtop account. As long as the computer and streamer app is running, you’ll be able to initiate a remote connection to your computer at any time.

While on another device, you’ll be able to access the remote computer with the Splashtop Business app or by using a Chrome web browser. The Splashtop Business app is available for free for Windows, Mac, iOS, and Android devices (you can get the mobile app from the iTunes store or the Google Play store). With a Chrome web browser you can use the Splashtop Business Chrome Extension to remote access your computer.

By using the Splashtop Business app and Splashtop Streamer, you’re able to easily start a remote session with just a couple clicks! No need to memorize computer names or the ip address. All you need to do is open the Splashtop app and click connect to access your computer.

So, to get started remote accessing your computer, you’ll need to get set up with Splashtop. Click the button below to start using Splashtop Business Access Pro for free. This 7-day free trial gives you full access to Splashtop Business Access Pro and doesn’t require a commitment or credit card to get started.

Once signed up, you can download the Splashtop Streamer on the computers you want to remotely access and the Splashtop Business app on the devices you’ll be remoting from. Keep in mind with Splashtop Business Access you can remote from an unlimited number of devices!

How Do I Start A Remote Access Session To My Computer?

Again, make sure you have the Splashtop Streamer installed on the computer you want to remote access.  Once you’ve done that, here’s how you can remote access your computer:

Remote Access Using the Splashtop Business App

Splashtop-Business-App

On your computer, tablet or smartphone, open the Splashtop Business app You should automatically be logged into your Splashtop account after setting up the app the first time. When the app opens, you’ll see a list of your remote computers that have the Splashtop Streamer installed.

Simply click on the computer you want to connect to and that’s it! In seconds you’ll see your remote computer screen pop up on your local device. From there you’ll have full control of your computer.

Remote Access Using a Web Browser

Splashtop-Chrome-Extension

Open a Google Chrome web browser. Make sure you have the free Splashtop Business Chrome Extension installed. Open the extension and make sure you’re logged into your Splashtop account.

From there, it’s just as easy as it is with the Splashtop Business app. Simply select your desired computer and click to start remote accessing. You’ll be instantly connected to your remote pc.

Why Splashtop is the Best Remote Access Software

Having Splashtop means never feeling disconnected from your computer again. Remote access gives you the freedom to work from home or anywhere in the world.

Splashtop gives you high definition quality, so you’ll see your screen in real time and feel like you’re sitting in front of it, even while using an iPad, iPhone, or Android device. Plus, you can have access to many great features such as drag and drop file transfer, screen sharing, and more.

Splashtop also keeps your connections secure with 256-bit AES encryption, two-factor authentication, and more security features. Your information will be safe with Splashtop, and you’ll be in compliance with your company’s policies.

Splashtop Business Access gives you unlimited access to your computers. No session time limits, and no limits to the number of times you can access your computer. You’ll also get to remote from an unlimited number of devices.

Splashtop remote access from iphone

When comparing Splashtop Business Access to other remote desktop software products, there’s no question that Splashtop offers the best value. When comparing packages with like-for-like features, Splashtop can save you hundreds, even thousands of dollars a year when compared to LogMeIn, TeamViewer, and GoToMyPC.

Splashtop Business Access starts at just $5 per month. Compare that to LogMeIn Pro which starts at $30 per month and TeamViewer which starts at $49 per month*. (TeamViewer does have a free version however your sessions could be blocked if suspected of commercial use. You can see the full comparison between Splashtop and TeamViewer here).

Splashtop is also a great alternative to VPN and Microsoft RDP. You’ll get more reliable and secure remote access to your computer with Splashtop.

Start your free trial now and try remote accessing your computer now!

Need to remote access computers for support purposes? Read more about Splashtop Remote Support for unattended access or Splashtop SOS for attended, on-demand remote support.

* Source: TeamViewer US web site $49/month ($588/yr) list price for Single User plan, Feb 2019.