The discussion took place at Refresh 19, Freshwork’s annual expo and conference, where Splashtop is also a sponsor. Splashtop announced the new integration with Freshservice at the event.
About the Splashtop Freshservice Integration
With the integration, you can remote into your customer’s computer from within a Freshservice ticket using the Splashtop On-Demand Support (SOS) service. Once connected, you’ll be able to see and control their computer in real-time.
You’ll be able to use the Windows and Mac remote computer access features found in Splashtop SOS (including file transfer, chat, remote reboot, share technician desktop, and more). All remote sessions are fully encrypted. Once the connection is closed, session information is automatically logged into the Freshservice ticket.
You can get started with a Splashtop SOS free trial. Then, download the free Splashtop plugin from the Freshworks Marketplace (coming soon) and you’ll be set! Learn more about setting up the Splashtop integration with Freshservice, or start your SOS trial now. After the trial, the Freshworks integration works with Splashtop SOS Unlimited edition.
Splashtop offers the best value remote access and remote support solutions. For business professionals needing a tool to work remotely from any device, look no further than Splashtop Business Access. IT and MSPs who want unattended anytime remote access to their managed computers to provide support will find everything they need in Splashtop Remote Support.
The IT Team at Virginia Tech College of Agriculture and Life Sciences (CALS) uses Splashtop to remotely support their managed devices across multiple locations. Read the case study below to find out how you too can cut costs, reduce travel, and increase efficiency with Splashtop Remote Support!
Are you a school IT professional who spends too much time traveling to different classrooms or campuses to support or deploy your managed devices?
Do you already use a remote support product, but find that it is unreliable or not user-friendly?
Do you have a limited budget?
If so, you’re not alone.
Many school IT professionals experience the challenge of managing a large number of devices scattered around multiple locations. IT departments at schools and universities also struggle with tight budgets, and which can make finding the right solution at an affordable price difficult.
This was the case with the IT team at Virginia Tech CALS. They struggled with supporting more than 2,200 computers and devices across 140 sites with only a 13-person team. And as time went on, their workload continued to grow. This prompted them to search for a remote support solution that would allow them to quickly and easily access their managed devices at any time/place. After trying multiple other products, the team found the features, benefits, and pricing they were looking for with Splashtop Remote Support.
Splashtop Remote Support is a cost-effective, high-performing solution used by IT teams for unlimited unattended remote access into their managed computers. It is a great alternative to other more expensive remote access/support products like Bomgar Remote Support and LogMeIn Central.
The Splashtop Streamer that allows them to them to conveniently connect to managed computers (a persistent client)
A comprehensive set of features for security, grouping users & computers, etc.
More efficient work through multitasking
Remote access for faculty to access their work computers
“We wanted something that gave us the ability to take over a user system and help faculty with their problems. Cutting cost and reduced travel were added benefits…Splashtop Remote Support makes it a whole lot quicker to fix your problem now than to wait for someone to be there in two weeks.”
After using several expensive RMM software tools and remote support products, Midwest PROTECH was able to replace them all with Splashtop Remote Support Premium. Read the case study below to find out how you too can cut costs and scale your business with Splashtop!
Are you an MSP who’s over-paying for RMM software?
Do you also subscribe to additional remote access and remote support tools, driving up your expenses?
If so, you’re not alone.
One of the biggest challenges MSPs face today is finding a cost-effective solution that allows them to remotely monitor, manage, and support their endpoints. All too often MSPs are left paying for one or more expensive products in order to get the tools they need. These high-cost burdens make it difficult for MSPs to scale as managing more computers means paying more money.
That was the problem Midwest PROTECH, an MSP based in the Greater Cincinnati area, was facing.
Midwest PROTECH offers complete managed services as well as ad hoc (break/fix) services to their clients. With nearly 1,000 endpoints under their management, Midwest PROTECH needed a powerful solution that enabled them to provide quality service to their customers.
For years Midwest PROTECH juggled multiple RMM and remote support tools, including SolarWinds MSP, Kaseya, GoToAssist (now known as RescueAssist), and TeamViewer.
Then, Midwest PROTECH switched Splashtop Remote Support Premium; the best-value solution for MSPs who want the top remote monitoring, management, and support features at a cost-effective price.
Since then, Midwest PROTECH has been able to overcome the challenges listed above and grow their business.
In this Midwest PROTECH case study, you’ll find out what Splashtop Remote Support Premium offers, and the benefits you too can enjoy with it, including:
Getting all the tools and features you need in one product, simplifying your software stack
Providing services more quickly and at reduced costs
Being able to support additional clients
Better cash flow and lower per-endpoint pricing
Generating additional revenue by reselling remote access to your clients
“The Splashtop RMM solution (Remote Support Premium) really gives us the core of what we need. Features including event log alerts, CPU/ memory throttling alerts and installed/ uninstalled software alerts are big ones for us.”
– Matthew Buechler, Midwest PROTECH
Splashtop Remote Support Premium is a cost-effective, high-performing, user friendly alternative to other remote access/support products. It can also be used in place of more expensive, complicated RMM tools. Check out the Midwest PROTECH case study to find out how your MSP can also benefit by giving Splashtop a try.
Need a remote access or remote support solution? You can get remote access that’s faster, more secure, and easier to use when you choose Splashtop over VNC.
What is VNC?
Virtual Network Computing (VNC) is a remote desktop sharing technology used for remote accessing and controlling computers from anywhere in the world. VNC works by essentially sharing the screen, keyboard, and mouse of the remote computer to your local computer.
VNC is powered by a specialized protocol called remote frame buffer (RFB). This works by transmitting the screen of the remote computer (or VNC server) to your local computer while simultaneously transmitting your inputs back to the remote computer. By seeing the remote computer screen through the VNC viewer on your local computer, you’re able to remotely control it and see your inputs.
For years, VNC has been used by business professions who want to work remotely from their home computer and by IT to provide support to their clients.
Why Should You Switch from VNC?
VNC is now over 20 years old. While VNC was the main method of remote access in the past, it is now outdated, slow, and less secure than today’s remote access software solutions.
The VNC protocol requires large amounts of data during remote sessions. This high use of bandwidth slows down connection speeds, especially over slower internet connections. This can make remotely controlling a computer difficult as inputs and what you see on the VNC viewer aren’t in sync or being registered in real time.
As for security, many VNC viewer products don’t have built-in security features, leaving your data unprotected from threats. For example, if one of your clients has a virus, your whole network could become compromised.
Finally, VNC takes more effort to set up than today’s remote desktop tool. To set up, you need to install the necessary VNC client and server software on your computers. Then, additional ports on both the client and server computers need to be available to enable connections. You also need to make sure the firewall on the server side allows connections to whichever port you are using for remote connections. This whole process can be difficult, especially for support professionals who need to access computer for immediate assistance.
With all that said, if you’re using RealVNC, TightVNC, UltraVNC, VNC Connect, Apple Remote Desktop, or any other VNC viewer, then here’s the best alternative solution for you.
Splashtop is also easier to set up. No more having to worry about ports. Splashtop software enables easy remote access through the Splashtop app. Plus, all connections are encrypted with TLS and 256-bit AES. Additional security features such as two-factor authentication 2nd-level password options help ensure your data is safe.
All of the Splashtop solutions below are cross-platform and support the most used operating systems, including Windows, Mac, iOS, and Android. All give you fast remote control access and are easy to set up and use.
Here are the best Splashtop solutions based on use case:
Splashtop Business Access
Best for individuals and small teams who want to remotely access their own computers.
Access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Control the computer you want to use as if you were sitting in front of it. Complete your tasks with ease, open any file or application, transfer files, and more.
Best for MSPs and IT who need to monitor, manage, and have unattended remote access to their managed computers to provide support.
Manage your Windows and Mac computers with Splashtop Remote Support. Remote connect at any time, even without an end-user present. Manage and group multiple users and computers for better organization. You can even enable end-user access to resell remote access to your clients.
Best for Support and Help Desk who need to provide attended, on-demand quick support to their customers’ devices the moment help is needed.
Remotely access and support an unlimited number of computers, tablets, and mobile devices with Splashtop SOS. Connect to your customers’ device with a simple session code. See and control their device in real-time.
Learn more about Splashtop remote desktop and see for yourself why it’s the best VNC alternative. Today, more than 20 million people use Splashtop worldwide. Try it for free today and say goodbye to those slow, outdated VNC tools!
Remote support software has become a vital tool for IT service management teams. The ability to support customers remotely, the moment help is needed, reduces resolution time and costs for service desks, while also making it much easier for support organizations to scale and support customers around the world.
At Splashtop, we work with service desks and IT support teams to provide them with the right on-demand support solution for their needs. Many factors go into the decision process to choose the right remote support tool. External factors such as the number of customers and what devices they’re using along with internal factors such as number of technicians, budget, and integration with existing PSA ticketing systems should all be considered.
With that said, here at the top 5 things service desks and IT support teams need to consider when choosing an on-demand remote support solution.
1. How many devices will I be able to support? Will I be able to support devices not managed through my central system?
This probably isn’t the first question you think of, but it should be. Even if you manage a set number of devices through your central system, such as an RMM platform, you should still consider getting a remote support solution that lets you provide on-demand support to additional devices.
Why? Workers are using their own devices more and more for work related activities. They’re using their tablets and smartphones for day-to-day tasks, especially when working out of the office. Recent research has shown that 87% of companies rely on their employees using personal devices to access business apps.
If you want to be able to provide on-demand support to all of your customers’ devices, then you need to get a remote support solution that will let you do that. Some tools have packages with a set maximum number of devices you can support, while other let you support an unlimited number of devices. Make sure you understand your needs and get the tool that’s right for you.
2. Which platforms does it support?
Next, you need to ensure that your solution supports the devices your team is using, and the devices your customers or end-users are using. This is especially important considering in the last section we discussed how workers are using their personal devices for work more, including tablets and smartphones.
Windows and Mac account for about 95% of the market share for desktop computers. When it comes to tablets and mobile devices, iOS and Android own nearly 99% of the market share.
Therefore, we believe it is important to get a remote support solution that supports remote access to Windows, Mac, iOS, and Android devices.
3. Will it be easy to use? Will it integrate with my existing PSA ticketing solution?
When adding a new remote support solution to your stack of IT support tools, it’s important to consider how the new remote support solution will fit within your work flow. Will it be easy for both your technicians and your customers?
Several remote support products offer seamless integrations with leading PSA platforms, including Autotask, ServiceNow, and others. These integrations usually mean you can initiate a remote support session from within the PSA platform.
You should also look into how the remote support tool works. While most are generally similar, you’ll want to look into how the process works for each product you’re considering. Does it require an app to be pre-installed on the end user device? What steps does the end user need to perform to initiate a remote connection? Can the app be custom branded?
Each remote support solution is unique in many of these regards so you’ll want to ensure you’re getting the product that will work best for both your team and your customers.
4. Is this the best value solution for my needs?
This is a very important thing to consider. Remote support product prices can vary greatly between vendors.
There are several remote support solution providers out there that offer the same top features and quality of service but are priced so differently that you could end up paying 2-3x the cost for the same basic functionality if you don’t do your research.
First, consider the pricing model of the remote support products you’re looking at. Some are based on the number of concurrent sessions, some based on number of users, and some based on the number of endpoints you need to support.
Consider your situation, such as how many technicians you have and customer endpoint count. And also consider the features that each remote support package offers, Determine which set of features are really important to your team and customers and find the packages that give you what you need. When comparing packages with like-for-like features, you’ll be surprised to find just how big the price differences between them can be.
5. Does it meet my and my clients’ security needs?
Finally, you’ll want to make sure your remote support solution keeps your clients’ and your data secure. A security breach could potentially cost you thousands or even millions of dollars. Not to mention the irreparable harm it can cause to your reputation.
Many remote support solutions offer encrypted connections, device authentication, and other important features that help keep information secure during remote sessions. Look into the security features offered by each remote support tool to ensure you’re getting a trustworthy solution.
Plus, workers in many industries are required to follow certain government or industry regulations such as HIPAA or GDPR. Ask the remote support solution providers about their compliance to these industry standards to ensure you’re meeting your customers’ needs when it comes to security.
Having an on-demand remote support solution is vital to the success of service desks and IT support teams. When you’re in the market for a remote support tool, make sure you do your due diligence and find the best product that will satisfy you and your customers’ needs.
For on-demand remote support, there’s no better solution than Splashtop On-demand Support (SOS). With it, you can support an unlimited number of Windows, Mac, iOS and Android devices.
If you’re looking for an unattended support tool that gives you remote access to your managed computers, servers, and workstations, check out Splashtop Remote Support.
Unlike most remote desktop products, Splashtop’s Drag-and-Drop File Transfer works cross-platform, so you can transfer files from PC to Mac and vice versa.
With Splashtop, you can quickly and securely transfer files (including large files) between computers, no USB needed. Splashtop’s core business solutions (Business Access, Remote Support, and SOS) give you the ability to remotely access computers from any other computer from anywhere in the world. With each of these products, you can transfer files between the local computer and the remote computer and vice versa.
Splashtop’s latest update introduced Drag-and-Drop File Transfer to each of the core business products listed above. With this new feature, you can simply select the file(s) you want transferred, drag it from its original desktop, and drop it into the other desktop to transfer it to that computer!
Plus, with Splashtop you can perform Drag-and-Drop File Transfer between Mac and Windows computers. Most remote access products only let you transfer files between computers running on the same operating system.
Want to try out Drag-and-Drop File Transfer in Splashtop? When you start a free trial of Splashtop Business Access, Remote Support, or SOS, you get full access to the product of your choice for 7 days and can test it out as much as you’d like.
You can get started with Splashtop Business Access (for individuals who want to access their computers remotely) by clicking the button below. No credit cards and no commitments required to start our free trials. And keep reading below to see Drag-and-Drop File Transfer with Splashtop in action.
How to perform Drag-and-Drop File Transfer from one computer to another
Again, with Splashtop’s Drag-and-Drop feature you can:
Transfer files from PC to PC (Windows)
Transfer files from Mac to Mac
Transfer files from Mac to PC (Windows) and vice versa
To get started, you’ll need to open the Splashtop Business app on your local computer, and remote into the computer you want to access and transfer files to/from. Once connected, you can select the file(s) that you want to transfer to the other computer. From there, it’s as simple as dragging it to the other computer and dropping it to save it there.
In the example below, the Mac computer is the local computer and the remote computer is the Windows computer. You can see the mouse dragging a folder from the Windows (remote) computer and dropping it onto the Mac (local) computer, where it is then saved to the Mac and can be seen on the desktop.
In addition to Drag-and-Drop, you can use the File Manager to transfer files between computers, or Copy-Paste the file(s) from one computer to the other on Windows computers. You can also transfer files while not in a remote access session.
About Splashtop Remote Desktop Solutions
Splashtop provides the best value remote desktop solutions, with the top tools and features you need. Check out any of the solutions below and don’t forget to start your free trial:
As of December 2018, LogMeIn Central Basic is no more. The new LogMeIn Central Base Plan’s starting price is nearly 40% more expensive than the old Basic package. Don’t pay more, get the same top features and save over 70% when you choose Splashtop instead.
If you’re wondering, “What happened to LogMeIn Central Basic?”, then you’re not alone. LogMeIn has just scrapped their old Central packages in favor of a “Base Plan” with optional add-ons available for purchase. The new Base Plan starts at $960/year, while the old Basic package started at $599/year. That’s nearly a 40% increase in cost.
Alternatives: Feature & Cost Comparison
If you want to get the same features as the old Basic package, you have to get the new Base Plan. You could switch to the LogMeIn Central Base Plan and pay more, or you can choose Splashtop Remote Support Plus which has all the same top features and costs 70% to 80% less than LogMeIn.
With Splashtop, you could be saving thousands of dollars a year. Here’s a look at what you would pay annually for the LogMeIn Central Base Plan compared to Splashtop Remote Support Plus:
No matter how many computers you need to manage, Splashtop Remote Support Plus gives you the best value.
Like we mentioned above, Splashtop Remote Support Plus users also get all the same top features found in the new LogMeIn Central Base Plan. Here’s a list of some of the features included in Splashtop Remote Support Plus:
Unattended remote access
No installation attended (ad hoc) access
Unlimited concurrent sessions
Windows, Mac, iOS, & Android support
Chat (in & out of session)
Multi monitor support
Share technician desktop
Two technicians can remote into the same machine
Computer and user grouping
Free secondary users
Resell remote access
256-bit AES encryption
and many more..
With fast remote access, an easy to use interface, top features, and a better price, Splashtop Remote Support Plus is the ideal solution for current LogMeIn Central Basic subscribers. Don’t pay more for the Base Plan, save your budget and get everything you need with Splashtop.
You can try Splashtop Remote Support Plus for free with our 7-day free trial. No credit card or commitments required. Click the button below to get started.
As a small IT service provider, my focus is on my clients’ needs. And that includes being able to provide an instant response remotely if I cannot be in site. Like many other IT professionals, I was blindsided by the LogMeIn pricing bombshell which has left me and my clients scrambling for an alternative to that, now overpriced, solution. After making do on a temporary basis with other products’ free solutions, I have finally come home to Splashtop.
In addition to being easily deployed and scaled, Splashtop gives me excellent performance even over sketchy connections. Not only is this product a great value, I can easily resell remote access to my business and consumer clients, giving my business a nice recurring profit center with no additional cost to me. I will sleep better at night knowing I’ll be able give my clients great support the next day!
IT professionals and MSPs know that it’s important to keep users’ computers up-to-date with Windows updates for security and compatibility reasons. Companies often use Windows update policies to ensure that updates are installed.
How can you be sure that all of your managed computers, on different versions of Windows, are up-to-date with important Windows updates?
Use the alerts and update management features in Splashtop Remote Support Premium to make sure your Windows computers, from Windows XP to Windows 10, are up-to-date and secure.
If you would like to try the features and steps below, you can start a free trial of Remote Support Premium.
Monitor Windows Update Status
With Splashtop Remote Support Premium, you can ensure that your managed computers’ Windows versions are up to date. You can:
Monitor the status of Windows update policy per computer and be alerted to possible issues such as when the “Microsoft Update” option is not selected or the “Important updates” setting is switched to any specific option (Install updates automatically, Download updates but let me choose when to install them, or Check for updates but let me choose whether to download and install them).
Monitor the status of available updates and be alertedwhen a pending update is detected. You can choose to be alerted to only pending Important updates, optional updates, or both.
These alerts can be set as part of an alert profile and applied to individual computers or groups of computers.
Check for and apply Windows updates for managed computers
With Splashtop Remote Support Premium you can remotely check the Windows Update status on your managed computers and manage updates by selecting the “Check for Updates” context menu item on any computer on the list in your management dashboard (without having to remote into the computer as a user).
Windows Update information displayed on the Updates page includes:
Ability to check for updates
List of available updates
Options for restart after updates are installed (where applicable)
Set a notification if update install fails to complete
This is a great way to see the status of updates on an individual computer, select which updates are installed, and manage some additional options around the updates to ensure the best user experience and be sure that the updates do get installed.
The screenshot below shows what it looks like for an example computer.
This video shows how to access the Windows Updates feature in Splashtop Remote Support Premium
Like what you see?
If you already have Remote Support Premium then give it a try now. Go to the Computers tab in your my.splashtop console at https://my.splashtop.com/computers to get started.
If you don’t have Remote Support Premium yet, you can try it free with no credit card required or buy it at a great price.
Need a better alternative to LogMeIn Rescue? Splashtop offers better pricing, faster performance, and the top features needed in an attended remote support solution.
LogMeIn Rescue is a remote support product that enables you to provide attended support to your customers. Attended means that the end-user is actively using the device at the time they are receiving support. Attended remote support products are used by IT support and helpdesk teams to remote into a customer’s device the moment they request it, allowing the technician to view the device screen and control it remotely to troubleshoot and fix the issue.
For years LogMeIn has continually raised the price of their Rescue product, forcing customers to pay more than what they had paid the previous year to renew their subscription. This has sent waves of LogMeIn Rescue customers looking for alternatives that can enable them to perform attended remote support but at a better price.
Based on features, functionality, and pricing, Splashtop On-Demand Support (SOS) is the best alternative to LogMeIn Rescue. In fact, thousands of LogMeIn Rescue customers switch to Splashtop each year, making Splashtop one of the most popular choices for former Rescue customers. When you compare the two products, it’s not hard to see why.
Similar to LogMeIn Rescue, Splashtop SOS is remote support software solution designed to help IT support and helpdesk teams provide attended remote support to their customers. However, Splashtop pulls away as the better choice thanks to faster connections, having the same top features, and of course, having a much lower price.
Here’s a comparison of Splashtop SOS versus LogMeIn Rescue and why Splashtop is the better choice.
Why Splashtop SOS is This Year’s Best LogMeIn Rescue Alternative For You
You’ll Pay Less
LogMeIn Rescue customers can save more than 50% of the cost when they switch to Splashtop SOS. In some cases, you could save up to 88% when you switch from LogMeIn Rescue to Splashtop SOS. You are guaranteed big savings when you choose Splashtop over LogMeIn.
Both LogMeIn Rescue and Splashtop SOS are priced by concurrent technician. Today, LogMeIn Rescue costs $1,299/year per concurrent technician. Splashtop SOS starts at $199/year per concurrent technician.
LogMeIn Rescue becomes even more expensive if you want to be able to provide attended support to mobile devices. That costs an extra $450/year with LogMeIn Rescue. All Splashtop SOS packages include a free mobile add-on pack, meaning you can support iOS and Android devices without paying extra.
Add this up and Splashtop SOS is a better value solution.
You’ll Get The Top Features, Plus More
Despite having a much lower price, Splashtop SOS comes equipped with the same top features found in LogMeIn Rescue. Tools and features such as connecting to a remote device with a session code, chat, file transfer, technician screen sharing, multi-monitor navigation, session logging, custom branding, and broad device support are included in all Splashtop SOS packages.
With the SOS+10 and SOS Unlimited packages, you will also have unattended access to your client’s computers. These packages are priced at $219 and $319 (respectively) a year per concurrent technician, which still puts each package at a much lower than price when compared to LogMeIn Rescue.
Performance wise, Splashtop SOS is powered by Splashtop’s award-winning remote access engine, meaning you’ll be able to connect and control your end-users’ Widnows, Mac, iOS, and Android devices with ease. Splashtop’s fast connections give you real-time access with high definition quality.
Finally, if you want to be sure that Splashtop is secure, you can rest assured knowing that all connections are protected with 256-bit AES and TLS encryption. You can learn more about Splashtop complies with several industry standards and regulations including HIPAA, GDPR, PCI, and SOC 2.
You can learn more about how Splashtop SOS works in the video below:
You Won’t Have To Deal With Price Increases
LogMeIn has been known to raise the prices of their products, forcing customers to pay significantly more to renew each year.
On the other hand, when you become a Splashtop customer, your price is locked in. You’ll pay the same price every year when your renewal comes up.
There is nothing more frustrating than putting is the work to set up a remote support infrastructure, only to have your renewal cost significantly increased out of nowhere and not having the budget to keep up. Save yourself the frustration and switch to Splashtop.
Splashtop SOS vs. LogMeIn Rescue 2019 Product Comparison
What Customers Said After Switching From LogMeIn Rescue to Splashtop
We’ve heard back from many former LogMeIn Rescue customers who switched to SOS with great results. Here’s one quote we recently received from a satisfied SOS user.
“Having used others; LogMeIn, TeamViewer, etc.; I have found Splashtop to be the fastest and most reliable. The people being supported also find the support software some of the easiest to use and it just works.”
– Michael Tott, Fore Computers
Pricing, functionality, features, and ease of use for both the technicians and the end-users are the most commonly cited benefits that SOS gets praise for by our customers.
Try Splashtop Free!
Interested in trying Splashtop SOS? Start your free trial today.