Freshdesk and Splashtop Remote Access Integration

Splashtop Remote Control from Within Freshdesk

Are you an IT help desk / service desk professional using Freshdesk to support your customers? If so, you can work more efficiently, resolve tickets quicker, and increase customer satisfaction by integrating Freshdesk with Splashtop!

With the Splashtop + Freshdesk integration, you can provide instant remote support to your clients from within Freshdesk by using the Splashtop On-Demand Support (SOS) service.

With the integration, you can launch a remote desktop connection to your users’ computers to provide support directly from a Freshdesk ticket, with just a few clicks! Your users do not need to have any software pre-installed to be supported.

While in a remote access session, you’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted. When the remote connection is closed, session information is automatically logged into the ticket.

Get the free Splashtop App in the Freshworks Marketplace and get Splashtop SOS with the PSA & Ticketing Add-On from Splashtop. Start your SOS free trial today and try the integration yourself!

Resources

Additional Solutions

Get Splashtop Remote Support for unattended remote access to your managed computers (even without an end user present). You can also enable, or resell, remote access to your end users. Splashtop Remote Support makes it easy to resell remote access and generate additional revenue. Free trials available.

Splashtop Remote Access Solutions

Splashtop Business Access Remote Desktop Solution

Splashtop Business Access

Remote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »
Free Trial

No credit card required!
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Starts at $5/month

Splashtop Remote Support

Splashtop Remote Support

Designed for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »
Free Trial

No credit card required!
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From $25/month for 25 computers

Splashtop On-Demand Support

Splashtop On-Demand Support (SOS)

Designed for MSPs, helpdesk, and service providers to provide attended/ad hoc support to clients. No remote desktop software installation needed, support an unlimited number of devices. Connect to clients’ computers and mobile devices with a simple 9-digit code Learn More »
Free Trial

No credit card required!
Buy Now

Starts at $199/year

Splashtop Enterprise

Splashtop Enterprise Remote Support

The best value on-premise solution for remote access, remote control, and remote support to any device. Give you and your team highly secure remote access.
Learn More »