Splashtop Remote Control from Within Freshservice
Using the Splashtop integration with Freshservice, your IT, support, or held desk team can remotely support your users right from within Freshservice, using the Splashtop On-Demand Support (SOS) service.
With the integration, you can initiate a remote desktop connection to your users’ computers to provide support directly from within the Freshservice ticket, with just a few clicks! When the remote access session is complete, session information is automatically logged into the ticket for future reference. Your users do not need to have any software pre-installed to be supported.
You’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted.
Get the Splashtop App in the Freshworks Marketplace and get Splashtop SOS Unlimited from Splashtop. Start your SOS Unlimited free trial today and try the integration yourself!
Get Splashtop Remote Support to have unattended remote access to your computers to provide support. You can also enable (or resell) remote access to your end users. Splashtop Remote Support makes it easy to resell remote access and generate additional revenue. Free trials available.