Freshservice and Splashtop Integration

Splashtop Remote Control from Within Freshservice

Using the Splashtop integration with Freshservice, your IT, support, or help desk team can remotely support your users right from within Freshservice, using the Splashtop On-Demand Support (SOS) service.

With the integration, you can initiate a remote desktop connection to your users’ computers to provide support directly from within the Freshservice ticket, with just a few clicks! When the remote access session is complete, session information is automatically logged into the ticket for future reference. Your users do not need to have any software pre-installed to be supported.

You’ll also be able to take advantage of all features found in Splashtop SOS, including file transfer, remote reboot, chat, share technician desktop, and more. All remote sessions are fully encrypted.

Get the Splashtop App in the Freshworks Marketplace and get Splashtop SOS Unlimited from Splashtop. Start your SOS Unlimited free trial today and try the integration yourself!

Resources

Support Article: Setting up and using Splashtop SOS with Freshservice

Additional Solutions

Get Splashtop Remote Support to have unattended remote access to your computers to provide support. You can also enable (or resell) remote access to your end users. Splashtop Remote Support makes it easy to resell remote access and generate additional revenue. Free trials available.

Splashtop Remote Access Solutions

Splashtop Business Access Remote Desktop Solution

Splashtop Business Access

Remote desktop for business professionals and small teams. Access your computer from anywhere, on any other device, just as if you’re right in front of it! Learn More »
Free Trial

No credit card required!
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Starts at $5/month

Splashtop Remote Support

Splashtop Remote Support

Designed for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes unattended and attended access. Unlimited technicians and devices to remote from. Learn More »
Free Trial

No credit card required!
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From $25/month for 25 computers

Splashtop On-Demand Support

Splashtop On-Demand Support (SOS)

Designed for MSPs, helpdesk, and service providers to provide attended/ad hoc support to clients. No remote desktop software installation needed, support an unlimited number of devices. Connect to clients’ computers and mobile devices with a simple 9-digit code Learn More »
Free Trial

No credit card required!
Buy Now

Starts at $199/year

Splashtop Enterprise

Splashtop Enterprise Remote Support

The best value on-premise solution for remote access, remote control, and remote support to any device. Give you and your team highly secure remote access.
Learn More »