Set up alerts to monitor computer status, software installation, memory usage, and more. Create customized combinations of alerts and settings; and apply them to groups of computers. Receive alerts via the Splashtop web console and/or by email. Set status (acknowledged, resolved), add comments, and view or download alert history logs. Available for Windows and Mac computers.

Alert types include:

Keeping Windows updated is essential for security but doesn’t always happen like it should, especially on older systems. Use the Windows Update management features in Remote Support Premium to ensure that you’re always up-to-date.

Select “Check for Updates” under the gear icon menu next to the computer name to view details of the update policy, view update history, check for Windows updates, and schedule update installs. You can also set alerts to be notified if updates are available or if a user changes the Windows Update settings.

Send commands to a remote Windows or Mac computer’s command prompt in the background.
Just click the Remote Command “C:\” icon next to the computer name to open the remote command interface window.

You can run command line or terminal commands, depending on the computer you are connecting into.

You can also save a log file of the remote command history.

Monitor Windows Event Logs by setting alerts. An alert is generated when an event log’s criteria matches the triggers set by the admin.
For setting up Alerts based off Windows Event Log, you are able to set up triggers based off the following criteria:

1. Event Type
2. Event Level
3. Event ID
4. Event Source
5. Category (Task #)
6. Messages

This feature is available for Windows computers.

Use Check Inventory to take a snapshot of system inventory information. You can then view a snapshot, compare snapshots, and view a change log between snapshots to identify changes. Inventory information categories include:

• System – Lets you view last boot time, last logon user, operating system, time zone, user information and more
• Hardware – Shows you information on display driver, drive, manufacturer, memory, model, motherboard, network, and processor
• Software – displays software name, vendor, install date, and user

The information is available at your fingertips without having to remote into the computer.

This feature is available for Windows and Mac computers.

Get quick access to computer event logs by clicking the gear icon next to a computer in the web console and selecting “View Event Logs”.

Filter by event level, event type, date and Event ID.

This feature is currently available for Windows computers and coming soon for Mac.

Create, schedule, monitor, and execute System Reboot and Windows Update actions on remote computers.

This feature is available for Windows and Mac computers.