Splashtop Remote Support Premium is designed for MSPs and IT professionals who are looking for a solution that offers computer management and control features, in addition to remote access.
Remote Support Premium is a great alternative to more expensive similar solutions like LogMeIn Premier (costs up to 70% less).
Remote Support Premium includes these monitoring and management features
Set up alerts to monitor computer status, software installation, memory usage, and more. Receive alerts via the Splashtop web console and/or by email.
Keeping Windows updated is essential for security and performance. Use the Windows Update management features to ensure that your computers are always up-to-date.
Send commands to a remote computer’s command prompt in the background. You can run command line or terminal commands. Available for Windows and Mac.
Use Check Inventory to take a snapshot of Windows or Mac system inventory information. You can compare snapshots or view a change log to identify changes.
Monitor Windows Event Logs by setting alerts. An alert is generated when an event log’s criteria matches the triggers set by the admin.
Get quick access to Windows event logs by clicking the gear icon next to a computer in the web console. No need to remote into the computer to view and troubleshoot.
Create, schedule, monitor, and execute ‘System Reboot’ tasks on one or multiple remote computers.
View endpoint security protection status for Windows computers running Bitdefender, Windows Defender, Kaspersky, and more. Ensure that your endpoints are protected.
Upcoming feature plans include availability of Bitdefender for Mac, Additional antivirus / anti-malware Integrations, System Updates and View Event Logs for Mac, and Inventory Reporting.
Plus all the features of Splashtop Remote Support Plus:
- Unlimited technicians
- Unlimited concurrent sessions
- Fast remote access
- Unattended support
- Endpoint security
- Free secondary user accounts
- Resell remote access
- Logging
- Computer and User grouping
- Group permissions
- User management
- 256-bit AES encryption File transfer (including Drag-and-Drop)
- Remote print
- Chat
- Remote wake
- Remote reboot
- Session Recording
- Audio
- View multiple remote monitors on one screen
- Two technicians can remote into one machine
- Attended support
- Access RDP Session
- Priority technical support
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Remote Support Premium
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$479/yearPackage starts at 25 computers
+unlimited technicians - $479/year for 25 computers
- $719/year for 50 computers
- $959/year for 100 computers
- $1,919/year for 250 computers
- 500 – 4000 computers
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- $3,119/year for 500 computers
- $4,079/year for 750 computers
- $4,799/year for 1,000 computers
- $7,199/year for 2,000 computers
- $9,599/year for 3,000 computers
- $11,999/year for 4,000 computers
- Over 4,000 computers? Contact us
Remote Support Premium features additional details
Set up alerts to monitor computer status, software installation, memory usage, and more. Create customized combinations of alerts and settings; and apply them to groups of computers. Receive alerts via the Splashtop web console and/or by email. Set status (acknowledged, resolved), add comments, and view or download alert history logs. Available for Windows and Mac computers.
Alert types include:
- CPU Utilization
- Memory Usage
- Disk Space
- Computer Online
- Computer Offline
- Software Installed
- Software Uninstalled
- Windows Update Policy Status
- Available Windows Updates
Keeping Windows updated is essential for security but doesn’t always happen like it should, especially on older systems. Use the Windows Update management features in Remote Support Premium to ensure that you’re always up-to-date.
Select “Check for Updates” under the gear icon menu next to the computer name to view details of the update policy, view update history, check for Windows updates, and schedule update installs. You can also set alerts to be notified if updates are available or if a user changes the Windows Update settings.
Click to expandSend commands to a remote Windows or Mac computer’s command prompt in the background.
Just click the Remote Command “C:\” icon next to the computer name to open the remote command interface window.
You can run command line or terminal commands, depending on the computer you are connecting into.
You can also save a log file of the remote command history.
Monitor Windows Event Logs by setting alerts. An alert is generated when an event log’s criteria matches the triggers set by the admin.
For setting up Alerts based off Windows Event Log, you are able to set up triggers based off the following criteria:
- Event Type
- Event Level
- Event ID
- Event Source
- Category (Task #)
- Messages
This feature is available for Windows computers.
Use Check Inventory to take a snapshot of system inventory information. You can then view a snapshot, compare snapshots, and view a change log between snapshots to identify changes. Inventory information categories include:
- System – Lets you view last boot time, last logon user, operating system, time zone, user information and more
- Hardware – Shows you information on display driver, drive, manufacturer, memory, model, motherboard, network, and processor
- Software – displays software name, vendor, install date, and user
The information is available at your fingertips without having to remote into the computer.
This feature is available for Windows and Mac computers.
Get quick access to computer event logs by clicking the gear icon next to a computer in the web console and selecting “View Event Logs”.
Filter by event level, event type, date and Event ID.
This feature is currently available for Windows computers and coming soon for Mac.
Create, schedule, monitor, and execute ‘System Reboot’ tasks on one or multiple remote computers. Select the computer or group of computers you’d like to schedule a reboot for, set the date and time, and select to have the scheduled reboot occur daily, weekly, monthly, or just one time.
This feature is available for Windows and Mac computers.
